SHIPPING AND RETURNS

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Please, use the below listing to check rates and estimated delivery times.

Wish you a beautiful day.

France

  • Shipping 1-4 working days with Mondial relay: 5 €
  • Returns: 5 €
 

United Kingdom

  • Shipping 1-4 working days with DHL Express: 8 €
  • Returns: 16 €
  • All orders to the United Kingdom are shipped on DDP (Delivery Duty Paid)
 

Europe

Germany, Ireland, Andorra, Spain, Italy, Portugal

  • Shipping 1-4 working days with DHL Express: 6 €
  • Returns: 16 €
 

Europe

Austria, Belgium, Czech Republic, Denmark, Luxembourg, Monaco, Netherlands

  • Shipping 2-4 working days with DHL Express: 8,50 €
  • Returns: 10 €
 

Europe

Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Latvia, Lithuania, Malta, Moldova, Montenegro, Republic of North Macedonia, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland

  • Shipping 2-6 working days with DHL Express: 12 €
  • Returns: 10 €
 

Europe

Azerbaijan, Kazakhstan, Armenia, Georgia, Turkey

  • Shipping 2-7 working days with DHL Express: 22 €
  • Returns: 10 €
 

America

Canada and the United States

  • Shipping 3-6 working days with DHL Express: 10 €
  • Returns: 15 €
 

America

(Other American countries that are not listed in the below group)

  • Shipping 4-7 working days with DHL Express: 22 €
  • Returns: 15 €
 

Asia / Oceania

Japan, South Korea, Australia, and New Zealand

  • Shipping 3-6 working days with DHL Express: 15 €
  • Returns: 15 €

PLEASE NOTE: All orders sent to South Korea are shipped on DDP (Delivery Duty Paid) with tax/customs fees included. There are no additional costs. In the event of a later return, the 10 % TAX will not be refunded from your original payment.

 

Asia / Oceania

(Other Asia/Oceania countries that are not listed in the below group)

  • Shipping 3-7 working days with DHL Express: 22 €
  • Returns: 15 €
 

Africa

  • Shipping 3-7 working days with DHL Express: 22 €
  • Returns: 15 €
 

Please note that the shipping price does not include local import taxes, which may apply to shipments destined for countries outside the European Union. We’re not responsible for these expenses which must be borne by the recipient of the parcel. Regrettably, we have no control over these charges and cannot provide an estimate, as customs policies and import duties vary by country.

The customer may assume full responsibility for all postal charges, return shipment costs, customs fees, and handling charges if they decline to accept a parcel due to import duties or taxes.

If the country of destination cannot be found in the checkout process, contact us through our contact form to check the fee.

RETURN POLICY

Once you have received your order, you have 14 days to request a return. Once we create and send you the return label, you have 5 days to process the shipment. You have to follow these steps:
  1. Fill in this form with your order number, the reference (x) you want to send back, and the reason: https://itscamwhat.com/formulaire-de-retour/
  2. Once the return is accepted, you will receive an email with the prepaid return label* and the steps to schedule a pickup or the nearest DHL drop-off point.
  3. The returned article(s) should be packaged in the same condition they were received – along with all the complete original packaging and any other accessory related to the items.
Items are scrupulously checked and photographed before shipping – any product that is returned faulty, damaged, dirty, or deteriorated will not be refunded and will be available to the client being sent back to the address that the products have been shipped from for additional shipping cost. * Initial and returning shipping costs are entirely covered by the customer. Return fees will be deducted from your refund when the return is processed. We prioritize refund by a credit on the store. Every return has to be organized by informing us about the issue through the return form. Every return without getting in touch will not be accepted. If you think that the item you have received does not comply with the conditions stipulated in the contract, you should get in touch with us providing us the visible damages on the item through our contact form – or at contact@itscamwhat.com Delivery failure If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributable to us, please contact us at: contact@itscamwhat.com or through our contact form We will contact the shipping carrier to find an agreement. If the parcel has been lost, we will refund you the sum of each item in your order – within a delay of 30 days from the day we shipped your order. Therefore, we are not responsible for the shipping cost.

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